Shipping policy

SHIPPING POLICY

Processing Times

Most Swims Studios products are handmade, personalized, or made-to-order. Processing times may vary by product and will be listed on the individual product page. Processing time is the time required to create and prepare your order and does not include shipping/transit time. 

Shipping Rates and Delivery

Shipping rates and available shipping methods are calculated at checkout based on your order and delivery address. Estimated delivery dates provided at checkout are estimates and are not guaranteed. 

Tracking

When tracking is available, tracking information will be will be sent to the email address provided with your order once your package has shipped. Please allow time for tracking information to update after shipment. 

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control. Swims Studios is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances outside of our control. 

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or shipped. 

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost in transit, please contact us at info@swimsstudios.com as soon as possible. We will work with you and the shipping carrier to determine the appropriate resolution. 

Questions

Questions regarding shipping can be sent to info@swimsstudios.com.