Refund policy

Returns and Refunds

We want you to be happy with your Swims Studios purchase. Because many of our products are handmade, made-to-order, or personalized, return eligibility depends on the type of item purchased. 

Non-Custom Items

We accept return requests for eligible non-custom and non-personalized items within 14 days of delivery. Items must be unused, unworn, and in their original condition. Please contact us at info@swimsstudios.com before returning an item. Returns sent without prior authorization may not be accepted. 

Unless the item arrived damaged, defective, or incorrect due to an error by Swims Studios, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. 

Custom and Personalized Items

Custom, personalized, and made-to-order products are final sale and cannot be returned or exchanged due to a change of mind, incorrect size or color selection, or personalization information provided incorrectly by the customer. 

Please carefully review all names, dates, spelling, colors, sizes, and other customization information before submitting your order.

If Swims Studios makes an error in your personalization or customization, we will make it right at no additional cost to you. 

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item arrives damaged, defective, or different from what you ordered, please contact us at info@swimsstudios.com as soon as possible and included photos of the item and packaging when applicable. We will evaluate the issue and arrange an appropriate replacement, refund, or other resolution. 

Cancellations

Because many products are made specifically for each order, cancellation requests must be made as soon as possible. An order may be cancelled for a full refund if production has not yet begun. Once production or personalization has begun, the order cannot be cancelled. 

Incorrect Shipping Addresses and Return Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error before your order ships, contact us immediately and we will make every reasonable effort to correct it. 

Swims Studios is not responsible for additional shipping costs resulting from an incorrect or incomplete address provided by the customer. If an order is returned to us as undeliverable, additional shipping charges may be required before the order is resent. 

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or card provider. 

Questions

For questions regarding a return, refund, damaged item, or order issue, contact us at info.swimsstudios.com.